At Crantology LLC, customer satisfaction is important to us. We want you to feel confident when shopping with us. If your purchase does not meet your expectations, this policy explains how to request a return, what conditions apply, and how refunds are handled.
01. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, the following conditions should be met:
- The item must be unused and in its original condition.
- Products should be returned with their original packaging and included components.
- Proof of purchase or a valid order number must be provided.
- Items showing damage caused by improper handling or use may not qualify for a return.
All return requests are subject to review and approval.
02. How to Start a Return
Please follow these steps to initiate a return:
1. Contact our customer service team by email or phone.
2. Provide your order number and explain the reason for your return.
3. Include photographs if the item arrived damaged, defective, or incorrect.
4. Wait for return instructions and confirmation from our support team.
5. Ship the approved return to the address provided below.
Please do not send items back before receiving return authorization.
03. Return Shipping Address
Approved returns should be sent to the following business address:
Crantology LLC
4045 S Odessa St
Aurora, CO 80013
United States
Official Return Address
Customers are responsible for ensuring that returned packages are properly addressed and securely packaged.
04. Refund Process
Once your returned item arrives, our team will inspect it and notify you of the outcome.
If your return is approved:
- A refund will be issued to the original payment method.
- Processing will generally begin within 5–10 business days after approval.
- Your financial institution may require additional time to display the refunded amount.
If a return does not meet the eligibility requirements, we will contact you with further information.
05. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly.
To help us resolve the issue, provide:
- Your order number.
- A description of the problem.
- Clear photographs showing the item’s condition.
We will review the information and work toward an appropriate resolution. Where the issue is confirmed to be our responsibility, we will provide an appropriate return or replacement arrangement without charging you return shipping costs.
06. Non-Returnable Circumstances
Returns may be declined in certain circumstances, including:
- Items that have been used or altered beyond reasonable inspection.
- Products damaged through misuse or improper care.
- Returns submitted outside the stated return period without an applicable legal entitlement.
- Packages returned without prior authorization.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
07. Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not entered processing or shipping may be eligible for cancellation. Once an order has been shipped, customers may need to follow the standard return procedure after delivery.
All purchases are one-time transactions. No automatic recurring charges or subscription renewals apply.
08. Contact Our Support Team
For return requests, refund questions, or assistance with an order, please reach out through the following channels.
Email Support
myles@crantologyhome.shop
support@crantologyhome.shop
Telephone Support
(720) 983-0180
We appreciate your trust in Crantology LLC and are committed to making the return and refund process as clear and straightforward as possible.